Making A Complaint

As a client, participant, family member, staff member, service provider or a member of our community, Greystanes supports your right to make a complaint about our service.

Greystanes recognises that an open and transparent complaints policy is necessary in order that clients, staff, family and advocates have effective procedures and channels to express concerns and complaints as easily as possible. Further, the expression of concerns and complaints provides an additional opportunity for Greystanes to learn, adapt and improve service delivery.

Greystanes's aim is to ensure that the complaints procedure is properly and effectively implemented and that individuals feel confident that their complaints are being listened to and acted on promptly and fairly.

Greystanes believes that proper complaint handling procedures are essential for effective resolution of complaints and for continuous improvement in our service delivery.

Whilst Greystanes believes complaints are best resolved at a local level, complaints can be made directly to the NSW Ombudsman.

If you would like to make a complaint, you can email the Chief Executive Officer, call us on (02) 4784 1118 or post it to us at:

Greystanes Disability Services
PO Box 7229
LEURA NSW 2780